Cancellation Right

You have the right to cancel this contract, without stating reasons, within 14 days.

The cancellation period is 14 days from the date on which you, or an authorised third party, who is not the carrier, takes possession of the products.

To exercise your cancellation right, you must inform us (HOLY TRINITY GmbH, Kleine Brüdergasse 5, 01067 Dresden) of your decision to cancel this contract in a clear statement via post, fax, or email. You are welcome to use the attached cancellation template, though it is not required.

In order to meet the cancellation deadline, it is sufficient to send your statement of cancellation within the cancellation period.

Consequences of Cancellation

Should you cancel your contract, we will return all received payments, including delivery costs (with the exception of additional costs incurred due to the selection of a shipping method other than our offered standard shipping) within 14 days of receiving your order cancellation. We will process this refund via the same payment method used in the original transaction, unless arranged otherwise. Under no circumstances will you be charged additional fees for this refund. We have the right to refuse a refund until we have either received the returned products or have proof of return shipping.

In all cases, you must return the products, at the latest, within 14 days of sending your cancellation statement. You are within the cancellation deadline, if you return the products before the end of these 14 days.

We will assume the return shipping costs of the products. You will only be held financially liable for diminished product value if the products have been handled for purposes beyond those necessary to ascertain the quality, condition and functionality of the products.

Template – Cancellation Form

(Should you wish to cancel your contract, please fill out this form and send it back to us.)

– To

Kleine Brüdergasse 5,
01067 Dresden

– Herewith I/we (*) cancel my/our(*) finalized contract regarding the purchase of the following products(*)/ services (*):

– Ordered on (*)/received on (*)

– Customer’s name

– Customer’s address

– Customer’s signature (only for paper communications)

– Date

(*) Delete as appropriate

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